Refund policy

All returns can be self managed via the Customers Account. Request a Return here

BIG Sale Events Returns Policy

All items purchased during our BIG sale events (e.g., Black Friday, Boxing Day, and EOFY) are considered final sale. No returns will be accepted on these items unless the product is deemed damaged or faulty after assessment by our Quality Control department.

We kindly ask that you choose carefully when shopping during these events.

 

Full Price Returns Policy

We aim to make your shopping experience with us seamless. If you need to return a full-price item, please review the following policy:

• Handling Fee:
  A 13% handling fee per item will be applied within the return’s portal.
• Return Timeframe:
  Items must be returned within 30 days from the date of purchase.
• Return Conditions:
  To ensure your return is accepted, please ensure that the items are:
• Unwashed, unworn, in new condition and have original tags still attached and in original packaging.
• If your order has been paid in full or in part with a store credit, please note that all products in the order are considered final sale and are not eligible for return.
• Inspection Process:
  All returned items are inspected upon arrival at our warehouse to confirm they meet the above criteria.
• Return Process:

1.      Complete the Returns Request via the portal on our website.

2.        A team member will review your request and contact you within 3-5 business days.

• Refund, Exchange & Credit Policy:
  • Store Credit: Approved returns will be issued a store credit for future purchases.

Full Refund: A full refund is only provided if the item is:

• Deemed faulty by manufacture or Not of acceptable quality, as assessed by our team.
• Exchanges are subject to stock availability at the time your return is processed. If your requested exchange cannot be fulfilled, you will automatically be issued a store credit.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please contact our support team.

 

Sale Items Returns Policy

Sale items are final sale and are not eligible for return unless the product is deemed damaged or faulty upon assessment.

Items and orders that include the following are not eligible for return:

• Sale items
  
• Bundled savings offers
• Orders where Store Credit was used at checkout

We recommend reviewing product details carefully before completing your purchase.

 

Returns Postage Policy

• For Australian Customers:
  We offer return postage labels for full-priced items exclusively for our Australian customers. A 13% handling fee per item will be applied within the returns portal.
• For International Customers:
  At this time, we are unable to provide return postage options for customers outside of Australia.

We appreciate your understanding and recommend reviewing our full returns policy for further details.

 

Store Credit

• Issuance of Store Credit:
  Once your approved returned items have been received at our warehouse, our team will promptly process and issue your store credit, less any restocking & handling fees.
• Application of Store Credit:
  A Store Credit code will be applied directly to your customer account.
  To use your Store Credit:

Using your store credit is easy!

1. Log in to the AnniWear account you used when placing your original order.
2. Add your favourite items to your cart.
3. Proceed to checkout.
4. Your available store credit will automatically appear as a payment option and can be applied to your order.
5. If your order total is more than your store credit balance, you can simply pay the remaining amount using your preferred payment method.

• Need Assistance?
  If you encounter any issues, please contact our Customer Service team, and we’ll be happy to assist you.

 

Damaged/Faulty Items Returns Policy

At ANNIWEAR, we take great care in the production and design of our products, and we want you to be delighted with your purchase. If you believe an item, you’ve received is faulty or not of acceptable quality, please follow these steps:

How to Submit a Faulty Item Request

Email us at hello@anniwear.com.au with the following information:

• Clear photos that show the fault in the product.
• Proof of purchase, including the order number and date of purchase.

Please note: Requests with unclear photos or proof of purchase that does not clearly display the order number and date will not be accepted.

What Happens Next?

Once we receive your request, our team will review the information and process your claim as quickly as possible to determine whether the item is faulty.

Fault Assessment Guidelines

• Items deemed faulty by manufacturing defects will be eligible for exchange, refund, or replacement.
• Issues not considered faults include:
• Damage caused by wear, stains, misuse, abuse, improper care, negligence, or accidents.
• Items altered after purchase or damaged through improper handling.

We appreciate your understanding and cooperation as we work to resolve any issues with your purchase. If you have any further questions, please reach out to our customer service team.

 

Exchanges Policy

If you'd like a different size or style, simply submit a return request and send your item back to us. Once your return has been received and approved, we'll issue a store credit (less any applicable return fees) to your AnniWear account.

You can then use your store credit to repurchase the size or style you'd prefer, subject to stock availability.

How it works:

Submit your return request.
Send your item back to us.
Once received and approved, your store credit is applied to your account.
Log in and use your store credit to place a new order.

We recommend repurchasing as soon as your store credit is issued, as popular sizes and styles can sell out quickly.

If you have any questions or concerns about the exchange process, please contact our Customer Service team for assistance.