Returns

All items purchased during our BIG sale events (e.g., Black Friday, Boxing Day and EOFY) are considered final sale. No returns will be accepted on these orders unless the product is deemed damaged or faulty after assessment by our Quality Control department.

We kindly ask that you choose carefully when shopping during these events.

We aim to make your shopping experience with us seamless. If you need to return a full-price item, please review the following policy:

Handling Fee: A 13% handling + restocking fee will be applied within the return’s portal.

Return Timeframe: Items must be returned within 30 days from the date of purchase.

Return Conditions: To ensure your return is accepted, please ensure that the items are:

1. Unwashed, unworn, have original tags still attached and in original packaging.
2. If your order has been paid in full or in part with a discount code or store credit, please note that all products in the order are considered final sale and are not eligible for return.
3. Items and orders that were purchased with a discount, bundled savings offers, orders where a Promo Code was used at checkout are not eligible for return.

Inspection Process: All returned items are inspected upon arrival at our warehouse to confirm they meet the above criteria.

Return Process:

1. Complete the Returns Request via the portal on our website.
2. A team member will review your request and contact you within 3-5 business days.

Refund, Exchange & Credit Policy:

Store Credit: Approved returns will be issued a store credit code for future purchases.

Full Refund: A full refund is only provided if the item is:

1. Deemed faulty by manufacture or Not of acceptable quality, as assessed by our team.

Exchange: Exchanges are subject to stock availability at the time your return is processed. If your requested exchange cannot be fulfilled, you will automatically be issued a store credit.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please contact our support team.

Sale items are final sale and are not eligible for return unless the product is deemed damaged or faulty upon assessment.

Items and orders that include the following are not eligible for return:

• Sale items
• Items purchased with a discount
• Bundled savings offers
• Orders where a Promo Code was used at checkout

We recommend reviewing product details carefully before completing your purchase.

For Australian Customers:

• We offer return postage labels for full-priced items exclusively for our Australian customers. A 13% handling fee per item will be applied within the returns portal.

For International Customers:

• At this time, we are unable to provide return postage options for customers outside of Australia.

We appreciate your understanding and recommend reviewing our full returns policy for further details.

• Issuance of Store Credit:

Once your approved returned items have been received at our warehouse, our team will promptly process and issue your store credit code, less any handling fees.

• Application of Store Credit:

Store credit code will be applied directly to your customer account. To use your store credit code:

1. Proceed to checkout.
2. Insert Store Credit Code in the Discount Code/Gift Card field, and select Apply.

• Need Assistance?

If you encounter any issues, please contact our Customer Service team, and we’ll be happy to assist you.

At ANNIWEAR, we take great care in the production and design of our products, and we want you to be delighted with your purchase. If you believe an item, you’ve received is faulty or not of acceptable quality, please follow these steps:

How to Submit a Faulty Item Request

Email us at hello@anniwear.com.au with the following information:

• Clear photos that show the fault in the product.
• Proof of purchase, including the order number and date of purchase.

Please note: Requests with unclear photos or proof of purchase that does not clearly display the order number and date will not be accepted.

What Happens Next?

Once we receive your request, our team will review the information and process your claim as quickly as possible to determine whether the item is faulty.

Fault Assessment Guidelines

Items deemed faulty by manufacturing defects will be eligible for exchange, refund, or replacement.

Issues not considered faults include:

• Damage caused by wear, stains, misuse, abuse, improper care, negligence, or accidents.
• Items altered after purchase or damaged through improper handling.

We appreciate your understanding and cooperation as we work to resolve any issues with your purchase. If you have any further questions, please reach out to our customer service team.

Exchanges are treated as requests only and are subject to stock availability at the time your return is processed.

Stock Availability:

• If the requested item is in stock, we will process your exchange promptly.
  

Shipping Fee:

• A shipping fee will apply and must be paid before the re-shipment of your exchanged item.

If Your Exchange Cannot Be Fulfilled:

• Should your exchange request not be fulfilled due to stock unavailability, you will automatically be issued a store credit to use on a future purchase.

If you have any questions or concerns about the exchange process, please contact our Customer Service team for assistance.

Enter the Returns Portal Here