Returns

Snagged a bargain during one of our BIG sale events (like Black Friday, Boxing Day or EOFY)?

Items bought during these events are final sale – meaning no returns unless the item is found to be faulty or damaged, as assessed by our team.

So please shop mindfully during sale time 💕

We’re all about making returns smooth and stress-free! Here’s the lowdown for full-price items:

🕒 Return Window:

You’ve got 30 days from purchase to return your goodies.

🔁 Return Conditions:

To be eligible, items must be:

• Unworn and unwashed
• With original tags still attached
• In original packaging
  

❗Not Eligible for Return:

• Anything purchased using a discount code, store credit, or part of a bundle/sale
• Items returned outside the 30-day window
• Items that don’t meet the return condition checklist

💰 Handling Fee:

A 13% handling + restocking fee applies and will be calculated through our Returns Portal.

Oh no! If you receive something that’s not quite up to scratch, we’re so sorry.

We want to make it right!

Here’s what to do:

Email us here with:

📸 Clear photos of the fault

🧾 Proof of purchase (with order number + date)

Once we assess and confirm it’s a manufacturing issue, we’ll offer you an exchange, refund or store credit—whatever works best!

What’s not considered a fault:

• Damage from general wear and tear
• Stains, misuse, or washing accidents
• Items altered after purchase

1. Head to our Returns Portal and submit your return request
2. Our team will review it within 3–5 business days
3. Once approved, you’ll receive your store credit code or exchange update!

• You’ll receive your credit once your item is back with us and approved
• Your code will be added to your AnniWear account
• Use it at checkout under the Discount/Gift Card field

Within Australia:

We offer Pre-Paid Return Labels for approved full-price returns.

Handling/restocking fee applies.

International Orders:

At the moment, we don’t offer return labels for overseas customers—thanks for understanding!

1. Head to our Returns Portal and submit your return request
2. Our team will review it within 3–5 business days
3. Once approved, you’ll receive your store credit code or exchange update!

Click here to jump into our Returns Portal and get started.

Still unsure about something? Our friendly Customer Service team is always happy to help! Just reach out anytime 💌